Privacy Policy
How we collect, use, and protect your personal data
Last updated: 26 March 2026
1. Who We Are
This website is operated by Aoife Coffey trading as Ouch Clinic, a physical therapy practice based in Carlow Town, Ireland.
For any questions about this privacy policy or how we handle your personal data, you can contact us at:
- Email: [email protected]
- Phone: 086 1914249
We are the data controller for the personal data collected through this website, as defined under the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.
2. What Personal Data We Collect
When you use our website, we may collect the following personal data:
Contact Form
When you submit our contact form, we collect:
- Your name
- Your email address
- Your phone number (if provided)
- The subject of your enquiry
- Your message
Please note that if you include health-related information in your message, you do so at your own initiative. We recommend contacting us by phone for sensitive health matters.
Cookies
Our website uses strictly necessary cookies required for the website to function. These include WordPress session cookies that allow the site to operate correctly. These cookies do not track you or collect personal data for marketing purposes.
We do not use analytics cookies, advertising cookies, or any third-party tracking technologies.
3. Why We Collect Your Data and Our Legal Basis
We process your personal data for the following purposes:
| Purpose | Legal Basis (GDPR) |
|---|---|
| To respond to your contact form enquiry | Legitimate interest (Article 6(1)(f)) |
| To operate the website (necessary cookies) | Legitimate interest (Article 6(1)(f)) |
We do not use your data for marketing, profiling, or any automated decision-making.
4. How Long We Keep Your Data
We retain contact form submissions for a maximum of 12 months after your enquiry has been resolved, after which they are securely deleted. WordPress session cookies expire when you close your browser.
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data. Your data may be accessible to:
- Our web hosting provider, who stores website data on servers within the European Economic Area (EEA)
We do not transfer your personal data outside the EEA. Should this change in the future, we will ensure appropriate safeguards are in place as required by GDPR (Article 46).
6. How We Protect Your Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, in accordance with Article 32 of the GDPR. This includes secure hosting, encrypted connections (HTTPS), and restricted access to personal data.
7. Your Rights
Under GDPR and the Irish Data Protection Act 2018, you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you (Article 15)
- Right to rectification — request correction of inaccurate or incomplete data (Article 16)
- Right to erasure — request deletion of your personal data (Article 17)
- Right to restrict processing — request that we limit how we use your data (Article 18)
- Right to data portability — request your data in a structured, commonly used format (Article 20)
- Right to object — object to processing based on legitimate interest (Article 21)
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time (Article 7(3))
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
8. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (DPC) of Ireland:
- Address: Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
- Phone: +353 1 765 0100 / 1800 437 737
- Website: www.dataprotection.ie
9. Children's Data
This website is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal data through our website, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.